Many Airbnb guests run into common problems when booking a rental. Studies show that most guest complaints are about cleanliness, misleading listings, or poor communication with the host.

This post will break down these main airbnb guest complaints and help you avoid them for a better stay or better reviews as a host. Keep reading to find out what guests complain about most on Airbnb from a guest perspective.

What are the most common complaints of Airbnb guests?

Guests often share their worries about Airbnb stays, highlighting complaints and how to prevent them. These issues can really hurt a guest's experience and lead to bad reviews.

Cleanliness Issues

Dust on shelves, dirty floors, and leftover trash are frequent complaints in common Airbnb guest complaints. Stained sheets or unwashed towels make guests feel uncomfortable fast, leading to common guest complaints. Many travelers pay a cleaning fee and expect spotless spaces at check-in.

Missed spots like hair in the shower or crumbs under furniture can lead to negative reviews and partial refunds.

A lack of professional cleaning or skipped routines cause dissatisfaction for many visitors. Wi-Fi routers covered in dust, sticky kitchen utensils, or an untidy bathroom lower positive reviews for any Airbnb host.

Property management often relies on a clear cleaning checklist to prevent bad reviews from cleanliness issues.

Airbnb found that 40 percent of customer service calls related to some form of cleanliness problem.

Misleading Listings and Inaccurate Descriptions

After dealing with cleanliness issues, guests often face misleading listings and inaccurate descriptions on many Airbnb properties. Some airbnb listings claim to have a pool heater or dishwasher, but they do not work when guests arrive.

This leaves people upset because it does not match their guest expectations. Clear photos and detailed instructions help prevent common Airbnb complaints like these.

Last year, I booked an Airbnb that promised fast Wi-Fi and great entertainment options. The signal did not reach the bedroom at all, so my streaming plans failed. Many hosts exaggerate distances to shops or list hard-to-reach attractions as “nearby.” Poor details ruin a guest’s experience and can lead them to leave a bad review on the host's AirBnB account.

Rental hosts must update every Airbnb listing with honest info about each amenity to reduce the likelihood of future guest complaints and ensure a smooth turnover.

Poor Communication From Airbnb Hosts

Many guests expect quick replies from Airbnb hosts to streamline their experience. Slow or unclear responses can cause stress and confusion. Good communication helps prevent and resolve most complaints often found in short-term rental stays.

Guests prefer a clear welcome book, house rules, and answers about the vacation rental before they arrive. Sometimes, I have waited hours for a simple reply about check-in instructions at an Airbnb property.

This made me worry if I could even get inside.

Guests want to send a message and get help right away if there are broken or missing amenities or need local recommendations. Hosts who provide good communication see higher guest satisfaction and more great reviews on their listing.

Problems with contact make guests feel left out of important updates during their stay which can lead to inconvenience and lower ratings for the airbnb’s guest experience.

Broken or Missing Amenities

Poor communication from hosts can lead to problems with amenities. Guests often complain about broken or missing items in their rentals. This includes things like air conditioning, heating, kitchen equipment, and a comprehensive guidebook for guests.

When these amenities do not work, it makes the stay less comfortable.

To avoid issues, hosts should check all amenities before guests arrive. It helps to keep a detailed checklist and clean routine. If something is broken, fix it right away. If an amenity is missing and cannot be replaced quickly, inform guests in advance; this builds trust and may prevent complaints later on.

Hiring a professional cleaning service ensures every detail gets attention between guest stays; this can help reduce complaints about broken or missing items for future guests.

Difficult Check-In Processes

Broken or missing amenities can lead to a frustrating stay. Guests often face tough check-in processes too. Clear check-in instructions help guests understand how to get into the property.

Confusing codes and unclear directions frustrate many.

Experience shows that some hosts do not provide enough details right away. This lack of information causes stress for guests as they arrive tired from travel. A good approach is to hire a professional cleaning service and ensure everything is ready before guest arrival.

Simplifying the process will make it easier for everyone involved, reducing complaints and improving satisfaction during their stay at Airbnbs.

Conclusion - Common Airbnb Guests Complaints

Guests have clear expectations when they book an Airbnb. Complaints about cleanliness and misleading listings can ruin their stay. Good communication from hosts makes a big difference.

Easy check-in processes also help guests feel welcome. By addressing these common issues, hosts can improve the guest experience and reduce complaints.